Support

Support

CCI has a 24/7/365 commitment to our customers. We are dedicated to providing you with around the clock support!

In the event of a trouble issue, concern, or question, please contact the following CCI support number(s) for immediate attention:

Business-Hours Trouble Tickets (8:00am – 5:00pm MST)

Contact your assigned Account Manager and email trouble@ccicom.com or create a Trouble Ticket.

After-Hours Trouble Tickets
(5:01pm to 7:59am Mountain – 365×7)

Contact the on-call Tech at 1-877-592-8049 and email trouble@ccicom.com

Please note: a call is required if after 10pm Mountain.

No matter the time of day, you should have a ticket number provided back from CCI for the carrier (via email and/or phone) within 30- 60 minutes of the time a trouble is reported. Please note that emails are a preferred method so that accurate records can be kept on both ends.