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Contact Info
Name:
*
Company:
*
Primary Email:
*
Alternate Email:
Primary Phone Number:
*
Alternate Number:
Ticket Info
Internal Trouble Ticket:
(if applicable)
Previous Trouble Ticket # from CCI:
(if applicable for the SAME trouble)
Carrier Affected
*
(one trouble ticket per carrier)
Verizon
Global Crossing
XO
CenturyLink (formerly Qwest)
Level 3
CCI Colocation
Other
Type of Trouble
*
Circuit down hard (voice or data) - released for immediate testing
Circuit down (voice or data) - released for testing during specific window of time
Circuit bouncing
Reset D Channels
SIP calls failing
Outbound (long distance) calls failing
Inbound (toll free) calls failing
International (termination of ITFS) calls failing
Conference calls failing
Other
Description of Trouble:
Circuit ID(s) affected:
(very important if applicable)
Address of installation for circuits affected:
Call Examples:
(Originating number, Terminating number, time, time zone) *more than one is most helpful*
Select Date:
(when first manifest)
About Us
Executive Team
Account Management
Support Team
Network Operations
Products
MPLS
Private Line
Dedicated Internet Access
Conference Calling
Long Distance
Toll Free
Local Services
VOIP
WAN
Solutions
Carrier Management
Colocation
Custom Billing
In-house RespOrg
Toll-Free Management/Routing
Wholesale
Network Carriers
Agent Program
Agents
Contact
Escalation List
Support
Create Trouble Ticket
Custom Billing Login