Privacy Policy

Last updated: July 27, 2022

CCI Network Services, LLC. Respects your right to privacy. This Privacy Notice explains who we are, how we collect, share, and use personal information about you, and how you can exercise your privacy rights. This Privacy Notice applies to personal information that we process about:

our suppliers, vendors, and business advisors.
our existing, prospective, and past partners.
our existing, prospective, and past customers.

CCI Network Services may change this policy from time to time by updating this page. You should check this page repeatedly to ensure that you are happy with any changes. If you have any questions or concerns about our use of your personal information, then please get in touch with us using the contact details provided at the bottom of this Privacy Notice.

Who Are We?

CCI Network Services delivers complex cloud communication solutions in real-time through authorized channel partners serving the small to medium business (SMB) and enterprise markets. We provide Unified Communications (UCaaS), Contact Center (CCaaS), SIP Trunking, Collaboration, Video, Audio Conferencing, SMS and Mass Announcements, Call Recording, Infrastructure as a Service, Device as a Service, and Faxing solutions.

What Personal Data We Collect and Why We Collect It

We may collect the following information:

Name
Contact info including address, telephone number, and email

We require this information to understand your needs and provide you with a better service, and for the following reasons:

Internal records are used for billing, providing services, or completing transactions you requested.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers, or other information we think you may find interesting using your email address.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.

What Information We Collect or Process via Our Mobile Applications

CCI NETWORK SERVICES processes and, in certain situations, collects personal information as needed to deliver its Products and Services and manage its business. When collecting personal information, CCI NETWORK SERVICES does so reasonably and lawfully. The types of data and the purposes for which CCI NETWORK SERVICES collects or processes personal information may include:

Indirect End User Phone Contact Information (Personal Identifiable Information)

Specifically, only when enabled via system permission on CCI NETWORK SERVICES Android and CCI NETWORK SERVICES iOS, CCI NETWORK SERVICES show personal contacts within the respective application. When the user sends an SMS message to one of their phone contacts, or when the user initiates a call to one of their phone contacts, the phone number is transmitted securely through CCI NETWORK SERVICES’ API. CCI NETWORK SERVICES does not store this number with any other PII, and it cannot be directly or indirectly attributed to any person or persons; CCI NETWORK SERVICES stores only the phone number and pertinent metadata to be compliant with all applicable state and federal laws, and CCI NETWORK SERVICES does not share this data with any advertisers or third parties under any circumstances. Users can revoke phone contact access on their mobile device anytime, and their app experience is not hindered or interrupted.

CCI NETWORK SERVICES Android and CCI NETWORK SERVICES iOS use Gravatar only when enabled via Settings and UIConfigs. This service provides avatar images linked to the MD5 hash of the user’s email address. This means that only when Gravatar use is enabled, we hash each contact’s email address and send it to Gravatar to try and retrieve an avatar image. MD5 hashes cannot be directly or indirectly attributed to any person, and we only send the MD5 soup to Gravatar, never the email address in plain text. As with phone contacts, users can revoke Gravatar access anytime in Settings or via UIConfig, and their app experience is not hindered or interrupted.

Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. The use of cookies is an industry-standard, and cookies are currently used on most major websites. Most web browsers are initially set up to accept cookies. If you prefer, you can reset your browser to notify you when you have received a cookie. You can also set your browser to refuse to accept cookies altogether.

Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis, and the data is removed from the system.

Overall, cookies help us provide a better website by monitoring which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. The login cookies will be removed if you log out of your account.

Embedded Content from Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves as if the visitor has visited another website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

CCI NETWORK SERVICES collects technical information relating to each time a visitor comes to a CCI NETWORK SERVICES Website, including IP address, browser type and version, time zone settings, browser plug-in types and versions, operating system, platform type (e.g., Internet Explorer browser on a Windows platform), general geographic location (e.g., country or city-level location) and other technical information. We may also collect information about your visit, including pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Gathering this technical information helps us to learn what browsers we need to support and helps us determine what sections of our Websites are most popular and how many visitors come to our site(s). You do not have to register with our websites before we can collect this information.

Collecting this information enables us to understand better the visitors who come to our websites, where they come from, and what content interests them. We use this information for our internal analytics purposes and to improve the quality and relevance of our websites to our visitors. Some of this information may be collected using cookies and similar tracking technology.

How We Use the Information We Collect?

Personal Information collected through our websites is generally collected and maintained solely by CCI NETWORK SERVICES and its authorized partners.

We use your Personal Information according to the terms of the Privacy Policy. We will only process your Personal Information, including sharing it with third parties, were

you have provided your consent which can be withdrawn at any time,
the processing is necessary for the performance of a contract to which you are a party,
we are required by law,
the processing is required to protect your vital interests or those of another person, or
the processing is necessary for our legitimate commercial interests, provided your interests and fundamental rights do not override those interests.

We use the Personal Information you give us:

to carry out our obligations from any agreement or contract entered between you and us
to provide you with the information, products, and services you request from us
to arrange and deliver conferences and events relevant to you
to respond to your questions and provide related customer services
to improve our websites
to send you CCI Network Services notifications, special offers, and other information that CCI NETWORK SERVICES believes is relevant and useful to its partners and customers, where you have not opted out of receiving such information; we may automatically process your information to determine which products and services may be of most use to you. You may opt out by unsubscribing from our email list.
to send you third-party information that CCI NETWORK SERVICES believe is relevant and useful to you, where you have given your consent
to notify you about changes to your services or to ask you to provide feedback
to enable you to partake in a prize draw, competition, or complete a survey
to administer and protect our business and websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)
for those who apply for employment with CCI NETWORK SERVICES, to process your employment application, including background checks and education and employment verification, as applicable
to comply with all applicable laws or legal processes, including providing information on individual users to the appropriate governmental authorities where required by law enforcement or judicial authorities

Sensitive Personal Information: CCI NETWORK SERVICES does not share with third parties liable Personal Information such as passcodes, social security numbers, credit card numbers, felony conviction information, or health information except as necessary to complete transactions requested by you, to process employment applications, or to comply with legal obligations, and under strict confidentiality and security protections; nor does CCI NETWORK SERVICES publish such sensitive Personal Information. CCI NETWORK SERVICES does not sell your information to third parties.

What Rights You Have Over Your Data

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at trouble@ccicom.com
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information we hold about you under the Data Protection Act 1998. A small fee will be payable. If you want a copy of the information, please write to 6677 Delmar Blvd, Ste 300, University City, MO 63130.
If you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Customer Proprietary Network Information

In the ordinary course of providing VoIP services to its users and customers, CCI NETWORK SERVICES maintains and collects customer proprietary network information (CPNI). This information includes services you currently purchase and how you use those services, and billing information. CCI NETWORK SERVICES will share these details within the company and authorized agents to offer you additional products or services. CCI NETWORK SERVICES does not share, sell, or trade to anyone who is not allowed to protect your rights. We may sometimes use or disclose your CPNI for legal or regulatory reasons, such as responding to a court order or investigating fraud.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have established suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

CCI NETWORK SERVICES Websites have security measures equal to or better than those reasonably expected in the industry, such as firewalls, in place to protect against the loss, misuse, and alteration of your Personal Information under our control. While we cannot guarantee that data loss, misuse, or alteration will not occur, we take reasonable precautions to prevent such unfortunate occurrences. Certain susceptible information, such as your credit card number, collected for a commercial transaction is encrypted before transmission.

You are ultimately responsible for securing your CCI NETWORK SERVICES login credentials. You may not share your CCI NETWORK SERVICES login credentials with colleagues or friends so they can access content or features restricted to CCI NETWORK SERVICES partners and customers only. You should log out of your browser at the end of each computer session to ensure that others cannot access your Personal Information and correspondence, especially if you share a computer with someone else or are using a computer in a public place like a library.

Your California Privacy Rights

For California Residents Only. CCI NETWORK SERVICES may disclose your Personal Information to our subsidiaries or third parties who may use that information to market directly to you. As a California resident, you have the right to opt out of having your Personal Information licensed to such third parties.

Your European Privacy Rights

For European or United Kingdom Residents Only. If you are based in the EU or the UK, you have rights under the GDPR about your Inform regarding certain circumstances.

Request access to your Personal Information: You may have the right to request access to any Personal Information we hold about you as well as related information, including the purposes for processing the Personal Information, the recipients or categories of recipients with whom the Personal Information has been shared, where possible, the period for which the Personal Information will be stored, the source of the Personal Information, and the existence of any automated decision making.
Request correction of your Personal Information: You may have the right to obtain without undue delay the rectification of any inaccurate Personal Information we hold about you.
Request erasure of your Personal Information: You may have the right to request that personal information about you be deleted.
Request restriction of processing your Personal Information: You may have the right to prevent or restrict the processing of your Personal Information.
Request transfer of your Personal Information: You may have the right to request the transfer of Personal Information directly to a third party where this is technically feasible.

Contact Information

If you have any questions or concerns about this policy, you can contact us at:

Email: trouble@ccicom.com