CCI has a 24/7/365 commitment to our customers. We are dedicated to providing you with around the clock support!
In the event of a trouble issue, concern, or question, please contact the following CCI support number(s) for immediate attention:
Business-Hours Trouble Tickets (8:00am – 5:00pm MST)
After-Hours Trouble Tickets (5:01pm – 7:59am MST)
Please note: a call is required if after 10pm Mountain.
Contact your assigned Account Manager and email: firstname.lastname@example.org
Or Create a Trouble Ticket
Contact the on-call Tech at 1-877-592-8049 and email: email@example.com
Please note: a call is required if after 10pm Mountain. Click here for information about how to reach our escalation team.
No matter the time of day, you should have a ticket number provided back from CCI for the carrier (via email and/or phone) within 30- 60 minutes of the time a trouble is reported. Please note that emails are a preferred method so that accurate records can be kept on both ends.