Escalation List

CCI has a 24/7/365 commitment to our customers. We are dedicated to providing you with around the clock support!

In the event of a trouble issue, concern, or question, please contact the following CCI support number(s) for immediate attention:

1-877-202-7612

Business-Hours Trouble Tickets (8:00am – 5:00pm MST)

1-877-592-8049

After-Hours Trouble Tickets (5:01pm – 7:59am MST)
Please note: a call is required if after 10pm Mountain.

LEVEL 1

Senior Account Manager: Kristin Liscomb

kliscomb@ccicom.com
Office: 801-924-9489
Phone: 801-633-6367

Senior Account Manager: Kimberley Brewer

kbrewer@ccicom.com
Office: 801-924-9498
Phone: 801-897-8007

Account Manager and DID Provisioning Manager: Crystal Justet-Bird

cbird@ccicom.com
Office: 801-924-9481
Phone: 801-708-3895

Account Support Specialist: Heather Hayes

Hhayes@ccicom.com
Office: 801-924-9472
Phone: 801-989-7509

LEVEL 2

Director of Agent Sales: Gene Knickrehm

genek@ccicom.com
Office: 801-924-9425
Phone: 801-898-2131

LEVEL 3

Chief Operating Officer: Jeff Parson

jparson@ccicom.com
Office: 801-924-9499
Phone: 801-860-5056

Vice President of Sales/Owner: Chris Gose

cgose@ccicom.com
Office: 801-924-9495
Phone: 801-916-2212