Account Management
With over 50 years combined telecom experience with such carriers as Verizon, Global Cross, Century Link (formerly Qwest), XO our knowledgeable team of Account Managers understands our customer’s business needs and provides sales support of complex telecommunication solutions. Building relationships and long term partnerships with the customer is a key to past and present successes.
Kristin ShippeeSenior Account Manager
Kristin has worked in the Telecommunications industry since June 1999 when she joined Southwest Communications, Inc. (SCi) of Kansas City, Missouri as an entry level Customer Support Representative. Five years later, and in Salt Lake City, Utah, Kristin ended her tenure at SCi as their Senior Client Development Manager and Corporate Trainer. While at SCi, Kristin enjoyed traveling to provide above-class service to her many clients across the nation as well as to provide product and procedure training to newly hired employees using a program she developed. Following a 22-month break as a stay at home Mom, Kristin joined CCI's team in April 2006 as an Account Manager. Kristin continues to serve her Agents and Customers at CCI with the commitment to “building relationships for life” by providing fast, accurate and trustworthy support for her clients across the globe. Kristin graduated in 1999 from William Jewell University (Liberty, Missouri) with a Bachelor of Arts in Communications with an emphasis in Public Communication. In her free time, Kristin enjoys spending time with friends and family, traveling, and staying active.Office: 801-924-9489Mobile: 801-633-6367Fax: 888-360-9554
Kimberley TannerSenior Account ManagerKimberley has 16 years of experience in the telecom industry, working with carriers such as Verizon, Global Crossing, Sprint and Qwest, before joining the CCI Communications team. Kimberley provides sales support of complex communication solutions for her customer base as well as understands the customer's business needs and strategies. Building relationships and long term partnerships with the customer is a key to past and present successes.Office: 801-924-9498Mobile: 801-897-8007Fax: 888-360-9554
Crystal Justet-BirdAccount ManagerCrystal brings CCI over 12 years of valuable experience in the Telecom Industry. She began her career in Salt Lake City, Utah as a Local Cable Install Technician, following which she went to work for XO Communications where she served as a Trouble Representative; also working as a NOC Technician in Denver, CO. Crystal joined CCI’s team in 2007 as a Order Provisioner but has since transitioned to serving as a Account Manager/DID-LNP Manager. In her free time, Crystal enjoys being a mother, camping, 4-wheeling and hanging out with her friends and family.Office: 801-924-9481Mobile: 801-708-3895Fax: 888-360-9554
Heather HayesAccount Support SpecialistHeather came aboard CCI in May 2015. Her primary focus is customer service first and strives to ensure all clients are satisfied with the speed and quality of the service they receive. Her experience in customer relations includes work as a call center representative for Charter and customer service manager for a newspaper distribution company.
After graduating from Southeast Missouri State University (Cape Girardeau, MO) in 2009, Heather spent three years living, working and traveling in Asia.
Office: 801-924-9472Fax: 801-994-2960